Shipping / Delivery Policy
Last updated: 27 December 2025
Operated by Domivox Private Limited
At Fresh Family Online Food Delivery, we work hard to make sure your food reaches you fresh, hot, and on time — just the way you like it.
🕒 Delivery Time
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We aim to deliver all orders within 30 to 60 minutes, depending on your location and restaurant preparation time.
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During peak hours, weather conditions, or unavoidable delays, delivery might take longer. We appreciate your patience.
📍 Delivery Locations
Currently, Fresh Family delivers to the following cities in Assam:
Bongaigaon, Kokrajhar, Nalbari, Rangia, Guwahati, Udalguri, and Tezpur.
Please make sure your location is enabled so we can show available restaurants and deliver to the correct address.
🛵 How Delivery Works
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Place your order from our app.
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The restaurant accepts and prepares your food.
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A delivery partner is assigned and picks up your order.
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Track your delivery live in the app.
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Your food is delivered hot and fresh to your doorstep.
💬 Delivery Support
If there’s an issue with your order — such as delay, address error, or any other help you need — contact our support team:
📧 support@freshfamily.in
🧼 Safety First
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All our delivery partners follow proper hygiene and safety protocols.
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Your health and satisfaction are our top priority.
Thank you for choosing Fresh Family!
We’re here to deliver happiness — one meal at a time.