Privacy Policy

Last updated: 27 December 2025

Welcome to Fresh Family ("we", "our", or "us"), operated by Domivox Private Limited. Your privacy matters to us, and we’re committed to protecting the personal information you share while using our food delivery app and services. This Privacy Policy explains what data we collect, how we use it, how we protect it, and your rights as a user.

By using our website, mobile app, or related services (collectively called “Services”), you agree to the practices described in this policy.

1. Information We Collect

1.1 Personal Information
We may collect personal data when you register, place an order, or contact support:

• Name

• Phone number and email address

• Delivery address

• Payment details (handled securely via trusted PCI-compliant gateways)

1.2 Non-Personal & Device Information

• IP address, browser type, and device model

• App usage statistics and interactions

• Location data (only with your permission; precise location for Tangla city only)

2. How We Use Your Information

We use your data to:

• Deliver food orders to your exact location

• Provide customer support and important updates

• Improve the quality and functionality of our app

• Personalize your experience and suggest relevant offers

• Prevent fraud and secure your account

• Comply with legal and regulatory obligations

• Serve relevant ads or analyze app performance (analytics and advertising)

Location Access: Requested only to find nearby restaurants and ensure accurate delivery. Users can allow or deny this permission.

3. Data Retention

We retain personal data only as long as necessary to:

• Provide services

• Comply with legal obligations

• Resolve disputes

• Prevent fraud or abuse

Data deletion: Users can request deletion anytime by emailing support@freshfamily.in.

4. Sharing Your Information

We do not sell or rent your data to third parties.

We may share your data with:

• Trusted service providers (payment gateways, delivery partners)

• Law enforcement or regulators if legally required

• Business successors in case of merger or acquisition

All partners are contractually obligated to protect your data.

5. Your Rights

You may:

• Request access to your stored data

• Update or correct your details

• Withdraw consent anytime

• Request permanent deletion of your data via support@freshfamily.in

6. Cookies & Tracking

We use cookies and similar technologies to:

• Improve your browsing and ordering experience

• Analyze app usage and fix issues

• Serve relevant ads

You can turn off cookies via your browser settings.

7. Children’s Privacy

Our services are not intended for children under 13. We do not knowingly collect personal data from minors. Any data collected from minors will be deleted immediately.

8. In-App Permissions & Consent

Before accessing sensitive features like location, the app clearly asks for your consent. Permissions can always be managed from your device settings.

9. Data Security

We take privacy seriously. All personal data is encrypted and stored on secure servers. Payment transactions are processed through secure, PCI-compliant third-party gateways. If you suspect a breach, contact support@freshfamily.in immediately.

10. Future Features & Transparency

We are working on adding:

• Loyalty points and rewards

• Wallet features for enhanced experience

11. Updates to This Policy

We may update this policy occasionally. Updates will be notified via email or in-app. Please review regularly.

12. Contact Us

For questions or concerns, reach out:
📧 Email: support@freshfamily.in
🌐 Website: https://freshfamily.in