Refund Policy

Last updated: 27 December 2025

At Fresh Family Online Food Delivery, operated by Domivox Private Limited, your satisfaction is our top priority. We want you to enjoy every meal you order, and if something goes wrong, we’re here to help make it right.

When Can You Request a Refund?

You can ask for a refund if:

Your order was incorrect (wrong items delivered).
Your food was missing or significantly delayed.
The quality of the food did not meet your expectations (e.g., cold, spoiled, or unsafe to eat).

How to Request a Refund?

If you face any issues with your order, contact us within 24 hours of receiving your food:
📧 support@freshfamily.in

Please provide your order details and explain the problem clearly so we can assist you quickly.

What Happens Next?

Our team will review your refund request carefully.
If your claim is valid, we will process your refund as soon as possible.
The refund may be issued through the original payment method or as app credits, depending on the situation.

Important Notes

Refunds are handled on a case-by-case basis and are at the sole discretion of Fresh Family.
Orders generally cannot be canceled after confirmation, but you can contact us if you face urgent issues.
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Thank you for trusting Fresh Family. We’re committed to making every meal experience a positive one!