Cancellation Policy
Last updated: 27 December 2025
At Fresh Family Online Food Delivery, operated by Domivox Private Limited, we understand that plans can change, and sometimes you may need to cancel an order. We’ve made our cancellation process simple and straightforward to help you out.
When Can You Cancel an Order?
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You can cancel your order only before it is confirmed and processed by the restaurant or delivery partner.
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Once the order is confirmed and being prepared or out for delivery, cancellations are not possible.
How to Cancel?
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To cancel your order, please use the cancellation option available in the app immediately after placing your order.
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If you face any issues or need help with cancellation, contact us at:
📧 support@freshfamily.in
Important Points to Note
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If you cancel an order before confirmation, you will receive a full refund through your original payment method.
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Orders that are already confirmed, prepared, or dispatched cannot be canceled.
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In case of exceptional circumstances, contact our support team, and we will do our best to assist you.
Thank you for choosing Fresh Family! We’re committed to making your food ordering experience smooth, convenient, and enjoyable.