Privacy Policy

Welcome to Fresh Family ("we", "our", or "us"). Your privacy matters to us, and we’re committed to protecting the personal information you share while using our food delivery app and services. This Privacy Policy explains what data we collect, how we use it, how we protect it, and your rights as a user.

By using our website, mobile app, or related services (collectively called “Services”), you agree to the practices described in this policy.

1. Information We Collect

1.1 Personal Information

We may collect personal data when you register, place an order, or contact support:

• Name
• Phone number and email address
• Delivery address
• Payment details (handled securely via trusted gateways)

1.2 Non-Personal & Device Information

• IP address, browser type, and device model
• App usage statistics and interactions
• Location data (only with your permission)

2. How We Use Your Information

We use your data to:

• Deliver food orders to your exact location
• Provide customer support and important updates
• Improve the quality and functionality of our app
• Personalize your experience and suggest relevant offers
• Prevent fraud and secure your account
• Fulfill our legal and regulatory obligations

📍Location Access: We request your location only to find nearby restaurants and ensure timely and accurate delivery. You have full control to allow or deny this permission.

3. Data Retention

We retain your personal data only for as long as necessary to:

• Provide you with services
• Comply with legal obligations
• Resolve disputes
• Prevent fraud and abuse

You may request data deletion at any time by emailing us.

4. Sharing Your Information

We do not sell or rent your data to advertisers or third parties.

We may share your data only with:

• Trusted service providers (like payment gateways and delivery partners) who help us run our services
• Law enforcement or regulators, only if legally required
• Business successors, in case of a merger or acquisition

All partners are contractually obligated to keep your data safe.

5. Your Rights

You have control over your information. You may:

• Request access to your stored data
• Update or correct your details
• Withdraw your consent anytime
• Request permanent deletion of your data

To exercise any of these rights, email us at [email protected]

6. Cookies & Tracking

We use cookies and similar technologies to:

• Improve your browsing and ordering experience
• Analyze app usage and fix issues faster

You can turn off cookies from your browser settings anytime.

7. Children’s Privacy

Our services are not meant for children under 13. We do not knowingly collect personal data from minors. If we discover such data, we will delete it immediately.

8. In-App Permissions & Consent

Before accessing sensitive features like location, the app clearly asks for your consent. You may accept or deny these permissions, and can always change them in your phone settings.

9. Data Security

We take your privacy seriously. All personal data is encrypted and stored on secure servers. Payment transactions are processed through secure, PCI-compliant third-party gateways. However, no system is 100% immune. If you suspect any breach, contact us immediately.

10. Future Features & Transparency

We are working on adding:

• Loyalty points and rewards for repeat customers
• Exclusive offers and wallet features to make your experience even better

11. Updates to This Policy

We may update this Privacy Policy occasionally. If we do, we will notify you via email or in-app. Please review the policy regularly to stay informed.

12. Contact Us

If you have any questions or concerns about your data or this policy, reach out to us:

• 📧 Email: [email protected]
• 🌐 Website: https://freshfamily.in

Thank you for trusting Fresh Family. Your safety, privacy, and satisfaction mean everything to us. We’re not just a food app — we’re family.